• Specialist, Region Operations

    Job Locations US-NJ-Bridgewater
    Job ID
    2018-1173
    Category
    Region Sales
    Travel Required
    None
  • Overview

    Position Summary

     

    Day-to-day support of regional field operations team and management of dealer facing regional administrative functions, inclusive of DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives and Aftersales Operations. The Regional Ops Specialists would also be responsible for answering inquiries from dealers on policies, procedures and processes, inclusive of warranty questions, labor rate and parts markup increases, while providing an exceptional level of service to the Mazda dealer network. These positions successfully collaborate with region leadership and field team to identify opportunities to optimize dealer performance, spearhead program administration, analyze and report on key metrics, manage department budget, and ensure effective communications between management, field, and dealers.

    Responsibilities

    Communications Support

    • Develop regular Region to Dealer communications for respective assigned area: Aftersales, Incentives, Sales Planning, Parts Sales or Mazda Program Generalist.
    • Manage proper messaging, timing, activities, and effective administration of assigned area.
    • Develop regular Region to Field communications of out-of-line conditions and recommended actions

    Performance Management

    • Program and performance monitoring of Regional Operations initiatives that focus on/measure dealer performance and business planning.
    • Integrate and support national, regional, district plans and initiatives.

    Project Management

    • Assist annual, quarterly, and monthly regional projects.  Establish and maintain ad hoc analysis, tracking, and reporting of project progress, completion, and review.
    • Incorporate BO data into actionable information (Excel, PowerPoint, etc.), develop presentations, and present findings.
    • Region champion of Business Objects/Oracle software tools.  Lead regional research efforts, data analysis and dissemination.

    Budget Management

    • Monitor, track, and reconcile department budgets.
    • Assist Department Manager as needed for budget analysis.

    Qualifications

    Education (Minimum)

    • Bachelor’s degree required, preferred in Business or Automotive or Marketing or equivalent work experience

    Experience

    • 1+ year of related work experience in a customer facing role or internship preferred

    Knowledge/Skills/Abilities

    • Demonstrated ability to generate ideas, gather market feedback, and clearly present solutions
    • Effective communication skills, both written and verbal
    • Strong people skills, an energetic and enthusiastic approach to customer interaction, a positive attitude, and drive.
    • Results oriented, attention to detail and good time management skills
    • Proficient knowledge of all Microsoft applications, including Excel and PowerPoint.  Business Objects a plus.
    • A valid driver’s license is required; driving record will be reviewed for eligibility to drive Mazda vehicles.
    • Required to travel as necessary, work the required schedule, work at the specific location required
    • Willingness to relocate within the U.S.

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